PLESE READ THE TERMS AND CONDITIONS CAREFULLY AS YOU WILL BE BOUND BY THEM
(a) Your contract is with HereHotel.Com / Here Hotels Sdn Bhd, it's franchisees, associates, subsidiaries and
affiliates whom trade as Here Hotels. These are the general terms and conditions that apply to your contract with Here
Hotels and are supplemented by the terms and conditions that apply to the specific Here Hotels where you have
booked to stay ( together "the Terms & Conditions" therein ). Usage of this website is on condition that you accept
without variation the terms and conditions set out herein which Here Hotels may vary from time to time at its sole
discretion with/without notice to you and you acknowledge that the usage of this website constitutes your agreement
to all the terms and conditions in force for the time being as set out herein.
(b) In the Terms & Conditions: "we" or "us" or "Hotel" means Here Hotels ( including, where appropriate, Here Hotels
employees, agents, and suppliers and all relevant insurers ); "you" or "guests" means any and all person(s) for whom
a hotel room is booked.
(c) The following terms and conditions create a legally binding agreement between you and Here Hotels.
- Promotion Rate: the guest must early booking.
- Bed: Double-sized bed / 2 Double-sized bed / Double & Single-sized bed / 2 Single-sized beds / 3 Single-sized beds / 2 Double & 1 Single & 1 Sofa-sized bed.
- Booker: the guest of the valid registered account used to make the booking.
- Booking: booking with payment made and booking reference number issued.
- Booking Confirmation Sheet : PDF document issued for confirmed bookings.
- Booking reference number : a 10-digit reference number issued to guests who successfully complete their room booking process.
- Corporate rate : the guest must use company letter head write in apply, and the rate was not include Weekend, Public & School Holiday, Function & Promotion Rate.
- Check in & Check out time : check in starts at 2:00 pm until 10.00 pm, and check out time is 12:00 noon until 1.00 pm.
- Early Arrival : Such changes are limited to allows the guest to check in earlier than the check in time.
- Cancellation : when you cancel your booking with us
- Cancellation fee : applicable to each room cancellation done at least 7 day before the scheduled check in date.
- Changes : Such changes are limited to guest name changes, and any other changes solely determined by Here Hotels.
- Credit shell : in the event of cancellation of bookings ( at least 7 day before the check in date ), a credit shell amount
equivalent to the value of the booking minus the cancellation fee will be credited into the guest's registered account for
future bookings. The amount in credit shell is valid for 6 months from the cancellation date after which it will expire. The
credit shell amount is currency-specific and is not transferable to other accounts.
- E-mail : an email from a guest sent to firstname.lastname@example.org toiletry kit : shower gel & cap, shampoo sachets, toothbrush & paste, towel, toilet roll.
- Essentials Guest : a staying customer at Here Hotels.
- Hotel : a Here Hotels' hotel.
- Hotel Schedule : 24/7.
- Keycard / TV Remote Control deposit : a refundable fee collected MYR 50.00 upon check in for each issued keycard and TV remote control, and check out must return each issued keycard and TV remote control it not return will charged MYR 30.00.
- Late Departure : Which allows the guest to extend their check out time.
- Luggage storage facility : Free service to store luggage at Here Hotels.
- Multiple nights : more than one (1) night.
- Rate : price charged for your room (s).
- Registered account : account assigned upon first booking with us.
- Security : comprises manned personnel, CCTV & key lock system.
- Service tax and charges : price not include 10% for service tax and 6% for govermment tax.
- Standard Double ( or with Windows ) : Room with 1 Double-sized bed. Maximum occupancy is 2 adults + 1 child ( below 5 years on the date of the booking ).
- Superior Double ( or with Windows ) : Room with 1 Double-sized bed. Maximum occupancy is 2 adults + 1 child ( below 5 years on the date of the booking ).
- Deluxe Double : Room with 1 Double-sized bed. Maximum occupancy is 2 adults + 1 child ( below 5 years on the date of the booking ).
- Superior Twin : Room with 2 Single-sized beds. Maximum occupancy is 2 adults.
- Deluxe Triple : Room with 3 Single-sized beds. Maximum occupancy is 3 adults.
- Deluxe Family ( or with Windows ) : Room with 1 Double-sized bed & 1 Single-sized bed. Maximum occupancy is 3 adults + 1 child ( below 5 years on the date of the booking ).
- Junior Suite ( Windows ) : Room with 2 Double-sized bed. Maximum occupancy is 4 adults + 2 child ( below 5 years on the date of the booking ).
- Deluxe Suite ( Windows ) : Room with 2 Double-sized bed & 1 Single-sized bed & 1 Sofa-sized bed. Maximum occupancy is 6 adults + 3 child ( below 5 years on the date of the booking )
3.HereHotels “Limited Service” concept
- Safe, Clean and Comfortable environment.
- Excellent five star quality Bed i.e Bed Clean en-suite bathroom with Power Heated Shower.
- All rooms come equipped with LCD TV, Air-Cond, Electric Kettle, Table & Chair.
- Limited housekeeping services.
- Friendly and helpful Here Hotels employees and staff.
(a) All room bookings andenquiries, can either be made online at www.herehotel.com, via Here Hotels Call Centres or
via walk-ins at Here Hotels locations.
(b) Full payment must be made at the time of booking. Online bookings are charged to valid Visa or Mastercard credit or
Debit cards ( where applicable ) or viaonline transfer ( where applicable ) . For walk-in guests, payments are accepted
by valid Visa or Mastercard credit or Debit cards or Diners Club cards ( where applicable ) and / or cash. Cash
payments will only be accepted for stays at the locations where the booking is made.
(c) Please note that your booking is only valid if you receive a valid 10-digit reference number sent to your email address
registered with Here Hotels. If you do not receive a Booking Confirmation Sheet within 24 hours from the time of
booking, please contact our Call Centre
You can confirm your booking status through the following steps:
- Log on to www.herehotel.com
- Click "Manage confirmed bookings"
- Key in your registered account details ( email and password )
- Click Login
- The "My Bookings" page will appear with details of your booking status, itinerary, etc
(d) All bookings are subject to availability.
(e) Once your booking has been completed, a Booking Confirmation Sheet will be issued which should be printed and
presented upon check in at the Hotel, together with proof of guest's valid identity documentation ( NRIC / Passport /
valid photo identity documentation or its equivalent ). The person named as 'Guest' in the booking must be the person
that will actually be staying at the Hotel failing which, Here Hotels reserves its absolute rights to cancel the room
5. Room Rates
(a) Room rates shown on the Here Hotels website are per room and fluctuate according to daily demand and availability.
Room rates are inclusive or exclusive of service tax and charges or tax at the prevailing rates and are payable in the
local currency applicable to the Hotel's location. Kindly check the quantity of rooms and the room rates booked before
moving on to the next steps in the booking process.
6. Early Online Booking:
- Discount Up to 50% ( limited Rooms )
7. Member rates :
- Membership Program: (Purchase Membership for instnant Discount or Earn Membership while staying with us)
8. Corporate rates : Upfront Payment.
- 20% discount for 30 night. ( Valid for 1 year )
- 35% discount for 60 night. ( Valid for 2 year )
- 50% discount for 120 night. ( Valid for 3 year )
* Standard & Superior Room maximum 5 units only for 1 night stay, Deluxe & Suite Room is unlimited
* Member & Corporate must Online Register first
*One year Member rates and Corporate rates was not include Weekend, Public Holiday, School Holiday [ Singapore & Malaysia ] , Function & Promotion Rate. One year Member rates and corpotare are inclusive or exclusive of service tax and charges or tax at the prevailing rates
9. Here Hotels rooms
(a) Here Hotels room types ( Standard Double, Superior Double, Deluxe Double, Superior Twin, Deluxe Triple, Deluxe
Family, Junior Suite and Deluxe Suite ), vary by location. During the booking process, should the type of room you
require not be available, an alternative room type will be displayed subject to availability. At all times during the
booking process, guests are advised to ensure accuracy of booking details ie booking dates, room types, room rates,
etc in proper manner failing which Here Hotels shall not be held responsible and / or liable for errors in guest
(b) Room cleaning takes place between 9.00 am to 6.00 pm. If for any reason Here Hotels housekeeping staff are unable
to enter guest rooms during the first attempt, then cleaning will only take place on the next scheduled cleaning day.
Please refer to the individual Hotel pages for room cleaning frequencies.
(c) Guest(s) are not allowed to bring in to the Here Hotels rooms the following :
- any items / equipment measuring more than 3 feet (H) x 3 feet (W) x 3 feet (L)
- no pets, livestock
- any non-prescribed drugs, flammable liquid, bio hazardous materials, heavy machinery
- any electronic / electrical appliances which may interfere or obstruct with the Hotel's computer and / or electrical
network / systems
- any pillows, bed sheets, duvets
- any kitchen utensils / equipments for heating and / or cooking purposes
- any other items which may disrupt directly or indirectly Here Hotels operations or interrupt other guests' stays in Here
- any heavy volume of books, papers, newspapers or other materials which may post as a safety risk
(d) Guest(s) are strictly advised to adhere to the above rules failing which Here Hotels reserve it's absolute right to
remove the items from the rooms immediately without further notice to the guests whereby the guests shall be liable
for the removal costs AND / OR Here Hotels shall further exercise it's absolute right to evict forceably, if necessary, the
guest(s) from the Hotel location immediately.
10. Check in and out times
(a) All Here Hotels operate on a strict check in and check out policy.
(b) Booked rooms will be held for guest check in until 10.00 pm the following day of the scheduled check in date - after
which the booking will be deemed cancelled.
(c) For multiple night bookings, in the event that the guest fails to check in by 6.00 pm the following day of the scheduled
check in date (no show guest), Here Hotels may, with sole and absolute discretion, accommodate a new guest to the
respective Hotel room(s) for the remaining stay dates without any further notice given to the no show guest nor
provide refunds for the unused nights.
(d) Upon check in, guests are required to pay a refundable keycard deposit to cover loss or damage of each room
keycard issued. The keycard deposit will be refunded to the guest when the keycard is returned to the Front Desk at
check out from Here Hotels. In the event of a damaged / loss of keycard, the refundable deposit will not be returned.
In the event of a damaged / loss of keycard and a new keycard needs to be issued, the Lost / Damaged Keycard Fee
(e) If check out is beyond the stipulated check out time and without the pre-purchase of Late Departure add-on, Here
Hotels reserves the right to charge the guest an additional one (1) night's stay, subject to availability, at the prevailing
room rate without further notice to the guest. If the guest fails to check out by the specified time, Here Hotels reserves
the right to evict the guest and remove their belongings into the luggage storage facility. Here Hotels shall not be
liable for any loss or damage to the guest belongings during the removals.
11. Changes and Cancellations
(a) Once bookings are made and / or guest(s) are checked in, bookings are non-refundable.
(b) The only change allowed for a confirmed booking is a Guest name change which must be made at least 7 days
before check in date.
(c) Any changes regarding the date, room category, duration of stay will require the guest to cancel the initial booking and re-book their stay with the Hotel.
(d) Booking cancellations MUST be done at least 7 days before the scheduled check in date. For any cancellations of
bookings within 2 days of the scheduled check in time, the total payment made is deemed forfeited. Multi-night
bookings cancelled within 2 days before your scheduled check in time will also be deemed forfeited. ( I.E: If your
check in date is on the 8th of June, Guest may cancel up till the 1st of June to obtain the credit shell minus
Cancellation Fee. Cancellation made on the 2nd, 3rd, 4th, 5th, 6th or 7th of June, Guests payment will be
fully forfeited. )
(e) In the event of cancellation of bookings ( at least 7 day before the check in date ), a credit shell amount equivalent to
the value of the booking minus the cancellation fee will be credited into the guest's registered account for future
bookings. The amount in credit shell is valid for 6 months from the cancellation date after which it will expire. The
credit shell amount is currency-specific and is not transferable to other accounts..
12. Optional features in Here Hotels
- Guests may opt for the following at minimal fees.
(a) Air-conditioning: All Here Hotels rooms come equipped with a Air-conditioning unit.
(b) Shower gel & cap, shampoo sachets, toothbrush & paste, towel, toilet roll: Shower gel & cap, shampoo sachets,
toothbrush & paste, towel, toilet roll are provided in rooms.
(c) WIFI: WiFi service are provided in your room online, at the Front Desk upon check in or anytime during your stay.
(d) Hairdryer and Ivon: Available at selected Here Hotels locations. Please refer to the Front Desk upon check in or
anytime during your stay.
(f) TV: TV are provided in your room online, at the Front Desk upon check in or anytime during your stay.
(g) Luggage Storage:
- Luggage storage is available for in-house guests or guests with future bookings only.
- Prohibited Items
^The prohibited items list is not an exhaustive list and the Hotel may add from time to time without further notice to
the Guests. Any item that is similar to the prohibited items below, even if not specifically mentioned, is also prohibited. Here Hotels personnel may reserve it’s sole right to determine if an item not mentioned in this list is prohibited.
- Archery equipment
- Firearms or ammunition
- Incendiaries, including flammable gases, liquids, fuels, fireworks or other explosive devices
- Large sharp objects such as axes, ice picks and swords
- Corrosive or dangerous chemicals or materials, such as liquid bleach, tear gas, electronic control devices radioactive
and harmful bacteriological materials
- Batteries with acid that can spill or leak
*Batteries used in motorized wheel chairs or similar devices for the mobility-impaired are allowed
- Fragile and / or valuable items, including but not limited to electronic equipment
- Animals including comfort animals
- Oversized and / or overweight items
- Any other items which may disrupt directly or indirectly Here Hotels operations or interrupt other guests' stays in Here
- Any heavy volume of books, papers, newspapers or other materials which may post as a safety risk
* Guest(s) are strictly advised to adhere to the above rules failing which Here Hotels reserve it's absolute right to remove the items from the storage immediately without further notice to the guests whereby the guests shall be liable for the removal
13. Promotion Terms & Conditions
- The following Terms & Conditions apply to all promotions and offers offered by Here Hotels. In addition to these Terms & Conditions, guests should ensure they are familiar with the specific conditions applicable to any promotion offered.
(a) Promotions are only valid for the period as specified in the coupon and shall vary as per respective Hotels.
(b) Coupons are only valid at respective Hotels, as specified in the coupons. Guest need to present the Travel Coupons
at the designated Travel Counters at respective Hotels in exchange for a valid traveling ticket to their destination.
(c) Irregularities between the date, room number and the issuer will invalidate any coupons.
(d) Here Hotels or its promotional partners shall reserves its absolute right to hold on to the coupon without any reason
and/or may cancel the coupon without notice immediately without being liable for any refund or compensation under
the following circumstances, including but not limited to, where:-
(i) the payment for the coupon is fraudulent ( i.e. using a fraudulent Credit card ), the Credit card used to pay for the the
coupon has been reported lost or stolen; the booking is counterfeit or fraudulently obtained;
(ii) the booking of the Hotel room(s) has been done fraudulently or unlawfully or has been purchased from a party not
authorized by Here Hotels;
(iii) the coupon has been altered by anyone other than Here Hotels or its promotional partners or has been tampered
with or defaced ( in which case Here Hotels reserves the right to retain such coupons ).
(e) Promotion items and prices are subject to changes without notice.
(f) At the end of the guest's stay period, if the guest does not use the coupon, it is deemed cancelled.
(g) Any request for the coupon to be used at future stay periods will not be entertained by Here Hotels.
(h) No cash-ins i.e. exchange for cash by Here Hotels or its promotional partners will be allowed under any
circumstances, nor will any promotional offers be honoured or entertained by Here Hotels.
(i) Here Hotels and its promotional partners will be the sole judge in respect of honouring any promotional offer. Here
Hotels and its promotional partners reserves the right, exercisable in its sole discretion, to discontinue or cancel
any promotional offer at any time for any reason whatsoever and without any prior notice. Any person who in the sole
opinion of Here Hotels and its promotional partners deviates from a promotion's rules or from the Here Hotels'
Terms & Conditions may be disqualified without notice and without liability on the part of Here Hotels and its
(ii) Each promotional rule shall be severable from each of the other rules, and if any rule is found to be void, invalid, or
unenforceable for any reason, the remaining rules shall remain in full force and effect.
- Here Hotels reserves its absolute rights to commence any legal action or proceedings against the guests in relation to any damages incurred to the rooms or to the property as a result of their stay. Here Hotels also reserve its absolute rights to
charge the guest's Credit card and / or Debit cardfor the said damages incurred to the rooms or to the property without any prior notifications and if such costs of damages are unable to be recovered fully from the Credit card and / or Debit card,
Here Hotels shall commence a legal proceedings against the guest without any prior notice.
15. Right to Refuse Accommodation
- Here Hotels reserves the absolute right to refuse accommodation to any person(s) without any notice and may terminate the booking or stop any event immediately without being liable for any refund or compensation under the following
circumstances, includingbut not limited to, where:-
(a) such action is deemed necessary for reasons of safety or security; concern any unlawful and / or unhealthy activities,
disturbance or which cause public nuisance which will affect the comfort of other guests of the hotel.
(b) guest conduct, status, age or physical condition or the physical condition of guest luggage is deemed to,
(i) potentially cause harm, create unpleasant smell, discomfort or
(ii) involve any hazard or risk to the guest or other persons or to Here Hotels property
(c) the guest has committed misconduct on a previous stay and such conduct may be repeated
(d) the applicable rate or any charges or taxes payable have not been paid, the payment of the room rate is fraudulent
( i.e. using a fraudulent Credit card ), the credit card used to pay for the rate has been reported lost or stolen; the
booking is deemed counterfeit or fraudulently obtained.
(e) the booking of Hotel room(s) has been done fraudulently or unlawfully or has been purchased from a party not
authorized by Here Hotels
(f) the booking has been altered by anyone other than Here Hotels or Here Hotels' authorized agent or has been
tampered with or defaced (in which case Here Hotels reserves the right to retain such booking documentation);and / or
(g) the guest does not register as the person stated on the booking or the person checking in cannot prove that (s)he is
the person named in the Booking Confirmation Sheet ( we reserve the right to retain such booking documentation in
such circumstances ).
16.Limitation on liability and law
- Here Hotels is only responsible for the guest's booking reservation and guarantee the same at the Here Hotels on the
guest's date of arrival as per the reservation made by the guest.
- Here Hotels only warrant that the room, as described on the Here Hotels website, will be available to the guest.
- Here Hotels is not in a position to guarantee the guest's safety against including but not limited to accidents, death, acts of God, flood, riot, theft, or even acts of negligence. All activities have inherent risks to health and safety and Here Hotels
will not be responsible for any eventualities related to services booked through this site.
- Whilst Here Hotels will make every effort to ensure that the material contained on the Here Hotels website is accurate,
and all material published is in good faith, Here Hotels does not warrant or represent its accuracy and disclaims to the
maximum extent permitted by law all warranties expressed or implied by statute, custom or usage relating to the
information contained in the website. Here Hotels will not be liable for any direct, indirect, consequential losses or
damage arising out of the use of this site or any errors, inaccuracies or omissions in materials provided.
- Here Hotels reserves the right to retain the guest's Credit card details and consent to us debiting such amounts for
which the guest is responsible for as a result of and in the event any damages caused to the Here Hotels room and / or
property by the guest(s) during the stay. These amounts may be debited from the guest's card without prior notification.
- Here Hotels will not be held responsible for any loss or damage of property left in or damaged as a result of being in the
guest's Here Hotels room and / or property during the guest's stay. Here Hotels has no responsibility for any property left
behind / damaged as a result of the guest's stay.
(a) The various linked sites on our Here Hotels site allows for further link-up and interaction between guests and the said
sites for promotions and other interactive mediums. The inclusion of all website links on our Here Hotels site does
not imply endorsement by Here Hotels of such linked sites, or any association with its operations. Here Hotels is not
to be held responsible to either the said sites or guests assessing the said linked websites, and is further not
responsible for the content of the said linked sites, and does not make any representations regarding the content or
accuracy of materials on the said site.
(b) Guests are advised to obtain insurance to cover curtailment, and loss of luggage, personal effects, damages,
personal injuries and money / valuable belongings.
(c) The laws of Malaysia shall apply to the Here Hotels website and the Terms & Conditions therein and court
proceedings relating thereto may only be commenced in Malaysia.
(d) Statutory Requirements
The hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and
safety. These requirements must be strictly observed by the guest, any of the guest’s guest(s) and / or representatives
at all times throughout the guest’s stay at the Hotel.
(a) Here Hotels will retain all personal information which the guest provides during booking. Here Hotels may need to
pass this information to other parties such as our licensees and it may also be required to be provided to government
and enforcement agencies and public authorities if so required, or as required by law. This may involve sending the
guest’s personal information between different countries.
(a) Guests consent to the disclosure of their personal information to us. Here Hotels shall be entitled to disclose and
guests irrevocably consent to our disclosure of any information pertaining to guests to such extent as Here Hotels
may at our sole and absolute discretion deem fit to any regulatory bodies, government and enforcement agencies and
public authorities if so required, or as required by law; our franchisees, our branches, related corporations,
associates, subsidiaries, affiliates, assignees, proposed assignees, agents, commercial partners, service providers
and/or any other parties engaged by us to enable or assist us in the provision of services or to exercise or enforce our
rights hereunder and/or any other party whomsoever as HereHotels may, at our sole and absolute discretion, deem fit.
(b) Any disclosure by us of the information referred to in this provision will not render us liable to guests for any claim,
loss, damage ( including direct or indirect damages or loss of profits or savings ) or liability howsoever arising
whether in contract, negligence, or any other basis arising from or in relation to:
• the release or disclosure of the information by us; and / or
• the information being incorrect, erroneous or misstated; and / or
• reliance on the information, whether caused by us or other third party's omission,misstatement, negligence or
default or by technical, hardware or software failures of any kind, interruption, error, omission, viruses, delay in
updating or notifying any changes in the information or otherwise howsoever.
19. Trade marks, etc
(a) The material on the Here Hotels website is the property of Here Hotels. Visitors may download or use the material on
the website for personal non-commercial and private use. Otherwise, the material may not be reproduced, published,
distributed, amended, downloaded or otherwise used unless Here Hotels’s prior permission in writing has been
(b) All trade marks, marks, materials used on the Here Hotels website directly linked and associated to the Here Hotels
are owned by the Here Group.
(a) Here Hotels reserves the right to cancel, amend or vary at any time the arrangements featured on the Here Hotels site
without prior notice.
(b) Conflict Between English Text And Other Language Text, If there is any conflict or discrepancy between the English text of terms and conditions of this Agreement and any translation thereof, the English text shall prevail.