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1. What is check in / check out times at the HereHotel.com?

At HereHotel.com, check in starts at 2:00pm, and our check out time is 12:00pm.

2. Do you accept credit card/debit card?

Yes, we do. We accept all major credit cards including Visa/ MasterCard /ATM

3. Can I cancel my booking? Does it charges any fees?

Yes, but before 14 day cancellation will be charges 35% on rate, after 14 day is not refund. ex: booking on 1may & check-in is 30may , if cancellation on 16 may the payment is not refund

4. Is it safe to use my credit card?

Yes. We treat the security of our clients’ information matter very seriously. To ensure your security, all credit card transactions are secured by SSL, which encrypts the credit card number so as to make it unavailable to any other party.

5. Why is this deposit non-refundable?

Many small-to-medium chain and independent hotels experience a number of no shows and last minute cancellations. The non-refundable reservation deposit is to guarantee your reservation.

6. Can I modify my reservation?

Yes, but we will charge 35% from rate [you must modify before 14 day] Ex: 1may booking 30 may check-in , 16 may make the modify, payment is not refund.

7. Does the hotel offer any special packages for guests?

Yes! We have offer Online Booking, VIP Member, Corporate & Cash Rebate. variety of great hotel packages to suit your needs while you’re away from home. more information you can go to news & Promotion page.

8. How do I get to the hotel by public transport?

We’re located on Taman Sutera, a 5 minute walk from Sutera Mall / Peking Restaurant – You need to take WEST EXIT – or 10 minute walk from Taman Ungku Tun Aminah.

9. My Safety/ Privacy

The information requested during registration is necessary for the hotel to manage the booking request. All information is strictly confidential and shall be transmitted via an encrypted channel that ensures privacy. Your credit card data, necessary to guarantee booking, is also transmitted through safe, on the protected bank server (SSL Secure Server).